Usar email is being bouced

Service Hub Tickets & Conversations
1

Hello,

We have a user in portal 144029875 who cannot receive HubSpot login verification emails.
Their mailbox is active, IT confirmed HubSpot emails are not blocked, and nothing is landing in spam.
In Users & Teams , the user has the Unbounce email option, but when I click it, HubSpot returns: “we couldn’t unbounce, try again.”
Please help confirm whether this email address is globally bounced or otherwise blocked from receiving HubSpot system emails.

Thank you

2

Hello @VVyšnaiuskait,

Welcome to the Community!

To further assist here we’l have to know which user you’re referring to. Would you mind please DM’ing me the email address of the User in question?

Looking forward to your response!

Best,

Sam, Community Manager