Tracking E-Mails

Smart CRM & Sales Hub Account & Settings
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1

Hi Everyone,

with the Hubspot-Team mostly OOO this week. I’m facing the following challenge: I’ve connected my Outlook E-Mail with Hubspot and I can send E-Mails properly. However, when a receiving a reply to my E-Mail this only pops up in my Outlook Account and not in Hubspot.

Looking forward to your reply.

Best,

Matthias

2

Hi @MHeitmann,

Not all incoming emails are logged automatically. Emails are only logged when they’re replies and when they fulfill these criteria: Understand reply-only email logging rules

Could you double check whether those criteria are met?

Best regards!