I seem to have connected my outlook email to hubspot from hubspots side, but emails sent to my outlook account are not appearing in Hubspot. Is there something I need to set up in my outlook account to make this work?
Hi @BethCox,
Emails are only logged to HubSpot records when they’re replies to emails originally sent from HubSpot or the HubSpot Sales extensions. If you’re receiving a net new email sent to your email address, it will not show up on a contact record. (This is expected behavior.) See here: Understand reply-only email logging rules
Let me know if you have any follow-up questions!
Hi @BethCox
If you are looking to log emails from new leads, then our integration can help you. You can find us on the HubSpot App Marketplace.
We have also written a blog about why your emails may not be logging in HubSpot and some of the most common set up issues.
Hope this helps!