Tracking Conversations Handled By BOTs

Service Tickets & Conversations
1

Hi! Does anyone know if there is a way to track the number of conversations handled by a chatbot vs. representatives?

2

Hi @A-Hubs23

hope you are doing well.

Perhaps you can use this 2 standard reports of HubSpot

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Conversations Source_HubSpot
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Conversations Rep_HubSpot

Then you can edit the report

and use this filters

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Chatbot Report Filter-Andimol

Hope this Helps