Tracking Codes & GoDaddy

Develop, Build & Integrate APIs & Integrations
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Hi,

I’ve recently built a website on GoDaddy (their basic plug and play website builder), and used HubSpot to build a “contact us” form on one of the pages. We intended to do all of our CRM through HubSpot.

I know that the tracking code is a key part of the integration between HubSpot and our site. Unfortunately the tracking code does not seem to work within Godaddy, which appears to be preventing the HubSpot form from working. Visually the form is as expected, but the submit button does not work.

Googling for help, I found several posts from users on both GoDaddy and Hubspot’s communities, but they are several years old and do not have answers. HubSpot’s own tracking code resource page does not list GoDaddy, even if just to say that it isn’t compatible.

For some additional detail, the issue seems to revolve around the fact that GoDaddy’s website design uses iframes, which prevents HubSpot’s html tracking code from functioning properly.

Any help or even just confirmation that Godaddy and HubSpot are not compatible would be greatly appreciated! Thanks.

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Hi @JP_PFH

Godaddy and HubSpot do seem to have a troubled relationship: https://community.hubspot.com/t5/APIs-Integrations/Hubspot-forms-on-Godaddy-HTML-code-not-working/td-p/327237

Use of iframes is always a concern.

If you can’t manually embed the HubSpot tracking code in your header and it work, then my advise would be to consider alternative solutions for your website. I.e:

  • HubSpot CSM and a website template
  • Squarespace - which I think works better with HubSpot
  • WordPress

Test before you commit though.

Hope this helps.

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Hi Phil, I am curious what was the ultimate solution for your issue? I am having the same issue now.