Totally wrong form being published to website

Marketing & Content Hub Blog, Website & Page Publishing
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1

Hi there,

I have a landing page ive created that includes a form. The form is a clone of a different form with slightly different parameters/contents in the form. When I view the landing page in the page editor the form looks correct, when i preview the page in hubspot, the form looks correct, but when I publish the page, the form on the published live page is the originial form, not the clone/updated one.

I’ve tried cloning the page without a form attached and readding the cloned form, no luck same result. I’ve removed the form and readded it on the original page as well, same result.

I cannot figure out what is causing the page to display the original form on the live page, but no where else in hubspot itself.

2

It sounds like (at first) this is a cache issue. I’m going to assume this is using HubSpot’s COS.
Initial things to try:

1. Hard Refresh & Cache Issues

  • Test: Open the published page in an incognito/private window or a different browser.
  • Test: Manually append a cache-bypass parameter:
    • Example: https://yourpage.com/?hsDebug=true
    • If this forces the correct form to appear, then HubSpot or your browser was serving a cached version.

2. HubSpot’s Form Module Not Updating

  • Issue: Even though you updated the form inside HubSpot, the page may still reference an older version.
  • Fix: Try removing the entire form module, save and publish the page without any form, then add the form again and republish.

3. Check the Form ID in Page Source

  • Issue: Your landing page may still be referencing the old form’s ID.
  • Test:
    • Right-click on the published page and Inspect Element (Ctrl + Shift + I on Windows, Cmd + Option + I on Mac).
    • Search (Ctrl + F) for “form-id” and compare it to the ID of your cloned form inside HubSpot.
    • If the wrong form ID is appearing, the module isn’t updating properly.
  • Fix:
    • Delete the form module, republish without any form, then add it back and republish again.

4. Embedded Form vs. HubSpot Form Module

  • Issue: If you’re using an embedded JavaScript form (<script> tag), it may still be pointing to the old form.
  • Test:
    • If your form is embedded via HubSpot’s embed code, check that it’s pulling the correct form.
  • Fix:
    • Delete the embed code, republish, then re-add the new embed code.

5. HubSpot CDN Delay

  • Issue: HubSpot uses a CDN (Content Delivery Network) that caches live page versions.
  • Fix:
    • Make a small change to the page’s content (like adding a space in the text), then save and republish.
    • This often forces HubSpot’s servers to refresh the live version.
3

Hi @RMobley

Sounds like a caching issue to me.

Have you tried looking at the published LP with the new form in an incognito window?

Frank

4

I have indeed tried opening on an incognito browser and clearing my cache, shouldve mentioned that. Same issue.

5

I ended up creating a totally new form instead of using the cloned one and that solved my issues.