I am looking to recreate a KPI(average time to first response for a conversation) via an API. Does anyone know which api i could infer this from or is there any reporting api that has this metric pre calculated per conversation?
Hey, @LDybala 
To confirm, there isn’t a 1-1 equivalent for the in-app reporting and the Analytics API endpoints. You can find the related endpoints here:
@LMeert @Mark_Ryba, do you have any additional insights?
Thank you! — Jaycee