Any update on this? The ticket time for status report is great, but ONLY available to the default pipeline which seems ridiculous. We have several ticket pipelines and the only way to report on this data is to do some comic workaround except for your favourite process, that one you can report on natively. Come on HubSpot, we’ve got the functionality in Deals, the data is there, why can’t we report on it??
@LButterfield we are currently in the process of mimicking the current behavior of deals for tickets. They had previously migrated to this new, more powerful system.
We are planning to launch this in Q1 for tickets and I will update this thread once we do.
@mollmann that’s great news and music to my ears! I shall look forward to the announcement! 
Hi everybody,
we have now delivered this functionality.
Service Hub Professional and Enterprise customers will now have access to new data points about the time in ticket status. Each ticket will now have new properties that can be used in report builders and segmentation alike:
- Date entered ticket status
- Date exited ticket status
- Latest time in ticket status (calculated using the two properties above)
- Cumulative time in ticket status (for tickets that re-enter a ticket status multiple times)
Users will also be able to access out-of-the-box reports with these new data points in the Help Desk Analyze Tab as well as the Service Hub Analytics Suite.
Let us know if you have any questions or feedback.