Is it possible to send the person that submits a ticket a confirmation that their ticket has been received? Our old ticketing system sent an autoresponse with a ticket number so users knew we had received their ticket. Is there a way to do this in the Hubspot ticketing system?
Hi @SOblak,
Yes, this can be done. You can find step by step instructions here: Set up pipeline automations for objects
If you want to include a ticket number, I’d recommend using the ticket ‘Record ID’. You can simply add a personalization token for the record ID. It’s not a running number but assigned uniquely at the time of ticket creation.
Let me know if you have any follow-up questions!
In our old ticketing system, our customers have been trained to add using curly brackets their ticket id# in the email subject e.g. {130248}, our old system would then know to add that new message with their existing ticket. Is there a way to do something similar to this in Hubspot?
@karstenkoehler Should this still work, or has something changed? When I want to set up a email, there is no option to personalise using any ticket properties.