Hello! Is there is a way we can automate the category designation of a ticket based on what the ticket’s source is? That is, can we make it so that ALL tickets that are generated from a particular inbox (source) are automatically labeled as a particular label or category? Thank you in advance for any help/tips/suggestions!
Hey @VEvelyn! It seems like you could use a workflow to segment tickets by source and then label them. The ticket record source properties would be a great way to segment the tickets through the workflow as well.
I want to invite some subject matter experts to see if they have any suggestions.
Hey @JWingate2, @franksteiner79 do you have any other ideas for labelling tickets based on inbox source?
Best,
Kennedy
Thank you so much for this suggestion! I look forward to hearing from @JWingate2, @franksteiner79 as well
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