Good morning everyone!
i met some wired situation recently, i created a form and insert the form to email so that personl who received the email can fill out the form. but unfortunately, some form submission didn’t associate to a contact. there are 2 situations:
1. No cookie was found for this submission
2. there is no notification, just show no contatc record.
why did this situation happen? and do i hava some ways to connect this form and contact in HubSpot?
Hey @Jaylin - thanks for posting in the Community!
I’d like to tag in some experts here to ensure we get you the best support possible! @AdamLPW, @ChrisoKlepke, and @karstenkoehler - any insight as to what specifically may be causing this issue on @Jaylin’s form submissions?
@Jaylin - in the meantime, I’ve found this knowledge base article on troubleshooting HubSpot forms that may be helpful to understanding this issue, generally speaking! =D
Shane, Community Manager
Hi @Jaylin,
Can you confirm that there is an email field on the form? If not, have you made sure to enable this setting? Allow form submissions without email addresses to create contacts
This is likely the cause of the issue.
The second most likely explanation is that the contact has since been deleted.
Best regards
Hi Karsten,
there is no email filed in Form, but i send this form by emial, so normally the email and contact can be associated automatically.
@Jaylin the email field is required for reliable association with a contact record.
Any previous association happened through cookies and was in that sense luck. The moment a user clears his cookies, uses privacy extensions or a privacy focused browser, a different device or browser altogether, HubSpot cannot make the connection.
Since none of the above can be ruled out, the email field must be on the form. You can prepopulate it but it must be there.
Hi Karsten，
Got it. thank you very much!
do you know how to connect an exciting form submission with the current contact?
@Jaylin you can’t, as far as I know. You would have to manually enter whatever information was submitted on the contact record but it’s not possible to actually link submission and contact after the fact.
