Submitting this on behalf of a customer!
Currently in the Sales Analytics tools, we are able to see the total tasks completed, a key indicator we aren’t able to see is the task completion efficiency, i.e. the amount of time it takes a user to complete a task.
I did see that we now have a Task Completion Date property available in reports - but without the Task Created Date property, or a Time Taken to Complete Task property, we aren’t able to see how efficient a user has been in completing their tasks.
As we are able to see indicators like Average time to close ticket, would it be possible to develop reporting such that we can see Average time to complete tasks?
I agree. We are primarily task driven, and are struggling to manage time/task allocation, due to not being able to determine the total amount of time each tasks takes to complete.
+1 from me after stumbling across this. Surprised it’s not a tracked property already, I swear I’ve seen something like it in the past… Must have dreamed it up!
I agree. Time to complete tasks is one of the new key metrics we’re supposed to track. Previously, we had to track this manually. This metric would save hours of time!
I would be happy to get something simpler like how long was a task overdue before it was completed. Task was due to be completed on the 1st, it was completed on the 5th which means it was delayed by 5 days.