I feel like I must be missing something very simple.
I want to filter specific record IDs out of my Custom Report.
When I use, Record ID, is none of, it populates List w/ brackets.
I’ve tried commas, I’ve tried one value at a time, and still can’t get this filter to work for me.
What are the rules for this option?
If I use not equal to, i have to enter one filter for each record.
Hi @esteeratliff,
I think that “List ()” should resolve into a dropdown that shows actual tickets - this might be a bug.
Having to enter IDs in separate filters for the “is equal to” option is known behaviour, unfortunately.
You could try building a ticket segment, use “is any of”, select the tickets, then exclude tickets my segment membership. Or simply place tickets on a static segment manually.
If that doesn’t work, you could check with HubSpot report - or pivot to a solution where you mark tickets with a custom property value, then filter for that value.
Best regards!
Thank you for confirming I’m not crazy today lol. A segment may be a good workaround! Thanks.
