Survey Questions

Service Hub Customer Feedback Tool
1

Hey community.

I’m encountering an issue while editing a duplicated survey. The form requires feedback properties for consultations. Although I duplicated the form successfully, I cannot modify or add the necessary feedback property. For example, when I try to copy a section of multiple choice questions I am unable to edit or change it but prompted to create a new property.

Any help or advice is greatly appreciated.

Thanks

2

Hi @JJD2000,

Can you please share screenshots or a screen recording of what you’re experiencing?

Best regards

3

Sure, please see below:

1st image is of the duplicated section of questions and the 2nd is the options given. Any ideas? Cheers

hs1.png
hs1.png884×536 59.3 KB

hs.png
hs.png592×936 72.6 KB

4

@JJD2000 the second screenshot suggests that you haven’t linked the question with a feedback property, see the second red warning “Your question needs a feedback property” and the button “Create feedback property” below. Is this not working?

5

Thanks for the help I’ve figured it out now!