[Sunset] Adding non-user emails to form submissions email notification

Resources Releases and Updates
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1

What is it?

We are sunsetting the ability to add non-user email addresses to the Form submissions email notification recipient list.

Why does it matter?

Currently, you can add Teams, Users, Contact owners and also any email address that are not portal users to the Form submissions notifications recipient list from under the Forms Editor and CMS Editor as shown below.

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  • This could lead to accidental personal data breach as someone could mistype an email and leak data to an unauthorized party
  • A customer could have an employee leave, and forget to clean up their email address from the recipient list, especially if it is a personal email address, resulting in the ex-employee continuing to receive the form submissions notifications.

What is the suggested work around?

  • Remove the non-user email address from the form submissions notifications section.
  • Add these non-user email addresses as free users to the respective HubSpot Portal
  • Admin users can add up to 2500 users in a portal, irrespective of the subscription tier
  • Refer to this KB article on how to add users to a portal in bulk
2

Please bring this back: https://community.hubspot.com/t5/HubSpot-Ideas/Bring-back-non-user-emails-to-form-submissions-email/idi-p/1020625#M189794
It’s insane Hubspot is meddling with these kind of basic features all in the name of some “accidents”. You should leave the responsibility at the companies.

3

I would like to request you to urge your product development team to rethink this feature. It’s a bad form of micromanagement which we really don’t like. Why not allow the company to decide weither users are allowed to add notification emails, why not allow the company to add permissions only for certain users, why not allow the company admin to add a set of notification e-mailadresses that are safe to use, why not allow the admin to add an domain to allow only e-mailadresses of X domain.