Hello,
I want to sync SuiteCRM with HubSpot but I keep getting an error message after entering the details here:
This is what it says.
Anyone with the same issue? How do you make it work?
Thanks,
Maria
Have you entered the correct account details as I can see authentication is failing due to incorrect details
If you have added the correct details and still it is not getting resolved I suggest getting help from HubSpot support regarding this issue.
Hi @MBarata
From the screenshot you shared it looks like the sync is failing at the authentication step.
With the SuiteCRM connector, the most common culprits are either (a) using the wrong URL format (it needs to be the REST endpoint, not just your SuiteCRM login page) or (b) API user credentials missing the correct permissions.
Double-check that the SuiteCRM API is enabled, that you’re entering the REST API URL (usually ends in /service/v4_1/rest.php or similar), and that the user has access rights.
Another thing worth checking: SuiteCRM often blocks requests if your server IP isn’t allowlist or if SSL settings don’t alignn
If you’re self-hosting, you may need to confirm the server is accessible publicly and not behind a firewall. HubSpot has a quick setup guide here that’s helpful:
If all of that looks correct and you still see the error, the next step is usually running a test with curl or Postman directly against your SuiteCRM API to confirm the credentials work outside HubSpot. That helps separate whether the issue is on the SuiteCRM side or with the HubSpot integration layer.
Just as a side note, some teams dealing with SuiteCRM + HubSpot integrations prefer to bypass the connector entirely and use a two-way sync platform like Stacksync. That kind of setup propagates changes in real time across both systems, avoids credential/endpoint mismatches, and spares you from building “dirty plumbing” over time
Hope this helps.