Hey there HubSpotters!
So we’re using a HubSpot form and when that form get submitted, it shows up in the wrong order.
Instead of company, first name, last name, email, phone etc.
it’s coming in as company name, first name, phone, email, last name etc.
anyone ever seen this? any ideas?
NOTE: the email comes through in the correct order, but the data in hubspot when looking at the contact in hubspot the content is all over the place.
Hi @JohnInDallas,
Are you referring to how the form submission shows up in the activity timeline of the contact record?
If so, this is expected behavior insofar that it’s always been like that. I’m not aware of any way to change the order.
If you want to flag this, I’d recommend submitting a request to the HubSpot product team by submitting a post to the HubSpot Ideas section of the community.
Best regards!
Hi @JohnInDallas,
Thank you for confirming.
Have you seen the second part of my reply?
This is expected behavior insofar that it’s always been like that. I’m not aware of any way to change the order.
If you want to flag this, I’d recommend submitting a request to the HubSpot product team by submitting a post to the HubSpot Ideas section of the community.
Best regards!
So you mean that contact forms have always submitted with a random order like this? That is soooooo odd to me!
I will flag it and put it in the HS Ideas area.
Thank you so much for the super fast response - it’s so very helpful when that happens.
All the best to you and make it a great day!!
I see @karstenkoehler already offered some support. What I am trying to understand, why does it matter in what order this is being showing in the form submission activity summary? In my nearly 10 years using HubSpot, I only ever checked this particular section when I tried troubleshooting for data inconsistencies.
Frank
Well Frank, first, i’m jealous that you have 10 years of HubSpot experience. I’m at like 10 weeks i think. And for clarification, the form submits just fine, it’s the way the content is displayed in the HubSpot contact activity section. When you click on Form Submission, it may show company name, phone, first name, email their question, theeeen their last name. And while it isn’t the end of the world, I was
a) wondering if we were doing something wrong
b) is it just how HubSpot works,
c) is there something that can be done to ensure it lists in the activity section as expected and
d) all things i’m trying to figure out to relay to my boss who brought it up to us in our meeting as something for us to investigate.
So, to me, no sir, it doesn’t matter, to my boss, it seems to, but again, not a show stopper just something she asked me to look into.
Are you saying that when you view activity of a form submission yours in the perfect “as expected” order? i mean logically speaking, first name last name should by default be together, right?
oh and why does the form sometimes put company on a different section of form submission and then the rest of the submitted content in another form submission section? that’s got me stumped too.
Thanks for the additional context.
To be totally frank, no pun intended, I have never checked the form submissions in the activity feed for their order nor have I cared about it. What seems more important to me is the question - has that information be submitted, not in which order is it being displayed.
The activity feed is simple a chronological time stamp letting you know what happened on a contact, company, or any other object. Like I mentioned earlier I tend to focus on the various tabs in the actual forms tool, if I need to troubleshoot or go beyond the fact of the simple form submission.
Cheers
Frank
I know that this is old, but back during this time the content from a form submission would show up in Alpha-Numerical order on an activity feed on the record. We had solved for this by changing the display names of our properties to start with a number according to the order we wanted them to appear on the activity feed. However, as recently as a couple of weeks ago something has changed in the way that this information displays. The order of the properties on the form submission activities is completely different and appears to be almost utterly random. However, the reason for or timing of this isn’t entirely clear.
We just spoke with HubSpot support and they pointed us to this question, which says that it is solved. But now the problem is more complex and confusing than it was. For one of our roles here, it had become increasingly important that the form submissions appear in a particular order concerning the properties due to very long forms.
Additionally, while I was typing that previous reply we were talking about using center column sections to display all of the information that we want in the ways that we want it displayed. This is a possible solution.
Same… We intentionally added numbers to certain fields so that correlating/relating fields would be in order in the logged form submission in the Center column of activity.
When our agents see a new ticket in their pipeline, they can quickly access all of the data from the submission there. But with forms that have a lot of data submitted on them, having multiple fields of related information spread throughout the form submission is causing more time and potential for mistakes.
For example:
1 Product/SKU
1 Serial Number
1 Reason for Return
2 Product/SKU
2 Serial Number
2 Reason for Return
But now these fields are spread out all throughout the form submission and mixed in with First Name, Last Name, Company Name, Date of Purchase, Ticket name, Ticket description, Form name, receipt type, etc…
I am being told by Hubspot tech support that content from a form submission shows up in the activity feed on the record based on the order it was populated in the system and has nothing to do with Alpha-Numerical order.
However, we had previously been instructed by Hubpot to add the numbers to the front of the fields to get them to display in the order we wanted them. But I can’t prove how they used to display in the activity feed because all form submissions are now disregarding alpha numeric order.
That sounds like a plausable approach to a solution - I mean “contact owner” SHOULD be in the same place on all contacts for usability sake and convenience. I’ll revisit this topic with the team and see if they are on board with this as a solution and let y’all know if it gets implemented. Thank you for the insight and continued support for this issue. The lack of organization in the default fields is overloading my ocd. 
@JohnInDallas the problem with this is that it doesn’t work anymore. That’s what I was trying to say in my original content. According to @JStamm, these fields now just show on the activity feed in the order that it was populated on the record in the system.
Unfortunately, whatever change HubSpot made that caused this issue also effected older records/submissions. So I can’t even look back and pin down a date of when this happened.
