Data added to ticket by a form submission is in a different order to the form itself.

Smart CRM & Sales Hub CRM
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1

Hi all,

Not sure if anyone can help, but a member of our team has flagged that the format of their tickets (generated by Hubspot) has changed recently, and we can’t track down the reason.

We have a form set up that contains, for example, the fields:

FIRST NAME:
SURNAME:

EMAIL:

FAVOURITE COLOUR:

Historically, the tickets have always been generated in that order. Recently, however, they seem to be coming through in a different order - for example:

FIRST NAME:

EMAIL:

FAVOURITE COLOUR:

SURNAME:

Not a massive issue, but does anyone know what would be causing this? The form hasn’t been touched for months, so it’s not something that we would have changed manually.

Thanks in advance!

2

Hi @RGraceMorgan,

What do you mean by “format of tickets”, the ticket record layout? This can be customized as described here: Customize records

There is no connection between the record layout and the order of fields on the form.

Best regards