Hi all, we’ve had a form runing for the past 4 months but the submitted data is no longer showing on the ‘Analyze’ page, form export or submissions.
The only thing I can think of changing is when removing that field from form when doing some testing (but the field remained in our account, and still show 500+ contacts with values).
Is that why it’s no longer showing on the form side? Any way to get it back or report on it? As can’t recall seeing any warning and seems far too fragile if that’s the case.
I just tested this in my portal and saw the same thing (removing the field from the form resulted in it being removed from the “analyze” section, as well as on the export), which leads me to believe that this is working as expected (as opposed to being a bug in your portal).
My best guess is that the analyze tab and export are meant to provide data that reflects the current state of the form (although I absolutely understand why that is frustrating in your case!). The best options I can come up with are:
Adding the field back onto the form (I tested this and it resulted in the data appearing again)
Creating a list whose criteria is “Contact filled out X form”" and editing the columns in that list view to reflect all of the properties you’d like to see (regardless of if they’re currently on the form or not).
Thanks both, do need to look into it more as I also added the field back in, but it’s ‘Analyze’/export etc aren’t showing those previously submitted records, though still in the ‘central’ database.
Main issue for us being, the form is for lead gen and we want to see all previous submissions as that person may be interested in A course last week, and B course this week, we lose that history now - and in the ‘centra’ database, or contact record now we only have the most recently submitted entry.
Hey @LCarey6 the analyze/export is designed to show the submission, that being the raw submission, not the contact information or previously submit fields. Are you expecting to see previously submit information under your submissions?
Just based on some other responses here, expecting to see that field included again either in analyse or submssions, as many would have all submitted it until recently was a required field
Hey @LCarey6 I wasn’t reading everything correctly, but I can say for sure in the analyze/export form submission you will only ever see the raw form submission data. You won’t see previously submit data. This has been the case for at least 4 years.
If you look at the individual form submissions you will see a section for “previously submit data”, but this won’t be included in the raw form submission as it was not a part of the raw form submission. So you shouldn’t expect to see previously submit data in your analytics or exports. The form submission reports are designed to report on your form submissions, not your contact information.
I shoud have also clarified -- the data is still present under the submissions tab regardless of if the field is on the form or not. It seems to be just the analyze tab that it gets removed from.
Hey @LCarey6 I can say for sure previously the submissions data should reflect the data that has been submit on the form, and not only the properties the form currently contains. So if a field is removed it should still show that property as submit data if it was previously submit in the timeframe you’re reporting on. @MiaSrebrnjak this might be something to check in with the forms team on to see if how this data is displayed has been changed recently!
And thank you for double-checking @LCarey6! I’ll ask the forms team if they’ve implemented any changes, but I also recommend filing a ticket with our support team for this as they can have a closer look at the form in your HubSpot account. Thank you!
