Hi, i created Stripe account via HubSpot integration.
Account was verified by Stripe, hovewer it’s a test mode only account. Stripe support says it’s API created account, so it has to be solved by HubSpot. (Screen attached)
How should i fix this?
Hey @vna66, thank you for reaching out.
To resolve your Stripe account being in test mode, first, log in to your Stripe dashboard and ensure the “Test Mode” toggle is off. Next, verify your Stripe integration settings in HubSpot under Settings > Integrations > Connected Apps. If the issue persists, try disconnecting and reconnecting Stripe in HubSpot.
Two other possible ways are that the user viewing the settings may not have the necessary permissions to view and manage the payments settings. Check your user profile permissions.
If the Stripe integration has not been set up, you will not see Stripe in your payment settings. In this case, you would need to set up the integration between HubSpot and Stripe.
I hope this helps,
Pam