We currently have a few emails forwarding into HubSpot that our customers can reach out to for their requests. Unfortunately, these emails also get quite a bit of spam and nonsense sent to them.
Unfortunately, despite our spam filters at the email level, they somehow keep showing up in our HubSpot Inbox. This creates a ton of spam accounts/contacts in HubSpot that we are constantly deleting.
Any ideas on how to prevent this from the jump?
Hi @ParryMe - that sounds like a real pain.
Are these emails coming from form submissions? Or is your help email published widely on the web?
That’s where I’d start. If it’s a form, here’s a forum discussion with some solution ideas (like a honeypot built into your forms). As my friend @jolle said here, “you’re always going to receive some level of spam submissions, but I would also encourage you to investigate the source of them if you haven’t already.”
If it’s not a form, can you tell how the bots/spammers are getting the email? I would suggest against publishing it widely on the web as a standard email look ( name@yourdomain.com) because that’s easilt scraped. Instead, I’d use a support form or write out the email like helpdesk [@ symbol] yourdomain [dot com]. I’ve used that in the past in hopes of avoiding that scrape.
If not those solutions, how are the emails getting forwarded? Unfortunately, spam is a part of our email world 
. But hopefully spam filters are getting better. Maybe HubSpot is already working on that for us?
P.S. Thanks for the tag @DianaGomez 
I’ll be curious to see what others say as well.
Thanks, Dan!
These are not coming in via forms. These are emails sent to our Customer Care department (customercare@companyname.com) )for our various business units. Those emails are then forwarded into HubSpot, and the Conversations create Tickets for the team to work on.
I’ll get back with my IT team and see if there’s anything they can do to help, but the amount of spam accounts that have been made is getting out of hand! 
@ParryMe thanks for the clarification. Are those various emails published widely and publicly on the web? I’d try to reduce that exposure and hope that helps. And definitely talk to your IT folks. Maybe certain domains could be flagged. I’d also check in with HubSpot Support to see if they have any insight as well.
Wish I could have helped more!
@danmoyle, We are having a similar problem. Is there a way to at least filter out the tickets that are created from Spam and then change their status (i can create a spam status so it does not cloud the data in the other status areas we have). I have not been able to find out if this is possible.
@AGroux hey there. If you have a Ticket property that’s easily managed, then yes you can create a filter of that property and then mass-delete them.
I created a Ticket Property called SPAM. It’s a yes or no single checkbox. If this were real, I’d then create that honeypot situation where I’d know they’re definitely SPAM, and create a workflow to check this box as “yes” when they’re created.
(In fact, as I think about it, the honeypot hidden field could simply be titled SPAM and when it gets filled out, I could filter as I do in the video.)
Once you have that, in your Ticket pipeline you can filter as I did in the video, and then bulk-delete.
Hope that helps!