Please advise how we should work around having our snippets work on chats as well as emails. It used to work before but now, snippets are not accessible whenever we respond to customers on chat.
Hi, @AE84 
Thanks for reaching out. Is the issue that you cannot access any snippets? Or that not all of your snippets are available and accessible?
Other questions:
- Is this a portal with a paid subscription?
- Is this happening with all Users, or just some of them?
Thank you! — Jaycee
Snippets show for emails but not for chats anymore. Paid subscription
All users