Why cant SMS replied be integrated in CONVERSATIONS inbox like Messenger, chat, and email. We do a lot of comms to customers via sms workflows, if a customer replies to us it would be great to have that come into Conversations inbox so we can continue the conversation with the customer via SMS.
Our team have missed so many SMS’s because they just didn’t know a message had been returned. We’d love to have SMS messages tracked in Conversations, the ability to see all external comms coming to one place would be wonderful.
I’ve setup workflows now to notify our admin team but I really do wish we had an integration in conversations for this.
Yes, this is needed functionality.