Ticket feature has a Support Form. That Support Form should be displayed in the Knowledge Base, and it should be linked to from the side menu, from the header/footer or from the bottom of each article.
This is a must!
This is needed ASAP…
And / or the chat popup !
This feature is now available in beta. Please PM me with your hub id if you would like early access.
We need to receive log files larger than 1GB in our support form. It is awesome to have it; just to make it really powerful we need to adjust the file size limit.
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Cool stuff. What would also be really helpful here is a smart support form. This would allow us have different forms for different service levels.