Shopify Pop-up Cannot Be Deactivated

Developer Support APIs & Integrations
1

Our client’s hubspot account has unfortunately lapsed and been closed at this point for reasons beyond our control, and we’ve got this issue where the Hubspot Pop-up Form embedded on their Shopify site is still firing despite having outright REMOVED the ‘Hubspot’ integration app from within Shopify.

The website for reference is https://chasebays.com

The first pop-up you see is supposed to be there, pictured below:

popup-new.png
popup-new.png1024×510 129 KB

But the second one is the old Hubspot pop-up, as follows:

popup-old-hubspot.png
popup-old-hubspot.png1238×438 109 KB

Ideally I could login to our account and make this form inactive, but I have no way of doing that now :(. The account has been inactive for quite some time, so aside from a super deep cache issue, I am kind of shocked this is so stubborn and won’t shake loose.

Any help is very very appreciated. :folded_hands:

2

@jamiev wrote:

Our client’s hubspot account has unfortunately lapsed and been closed at this point for reasons beyond our control, and we’ve got this issue where the Hubspot Pop-up Form embedded on their Shopify site is still firing despite having outright REMOVED the ‘Hubspot’ integration app from within Shopify.

The website for reference is https://geniusclones.com/

The first pop-up you see is supposed to be there, pictured below:

popup-new.png
popup-new.png1024×510 129 KB

But the second one is the old Hubspot pop-up, as follows:

popup-old-hubspot.png
popup-old-hubspot.png1238×438 109 KB

Ideally I could login to our account and make this form inactive, but I have no way of doing that now :(. The account has been inactive for quite some time, so aside from a super deep cache issue, I am kind of shocked this is so stubborn and won’t shake loose.

Any help is very very appreciated. :folded_hands:

The issue likely persists because the HubSpot pop-up form’s JavaScript is directly embedded in your Shopify theme or custom scripts. Even after removing the HubSpot integration app, the form code might still be active within your site’s code.

To fix this, check your Shopify theme for any remaining HubSpot scripts. In the Shopify admin, go to Online Store > Themes, select your active theme, and click Actions > Edit Code. Look through files like theme.liquid, header.liquid, or any custom JavaScript files for HubSpot-related code (e.g., hs-script-loader or similar). Remove any HubSpot-specific code you find and save the changes. Finally, clear your site cache to ensure the updates take effect.

3

Wow that is amazing, thank you for the quick response!!! I’ll confirm if I
find this and close it out

4

Indeed I found the following in theme.liquid :slightly_smiling_face: seems to have fixed the problem by removing it. Thanks so much.

<!-- Start of HubSpot Embed Code -->
 <script type="text/javascript" id="hs-script-loader" async defer src="//js.hs-scripts.com/22807454.js"></script>
<!-- End of HubSpot Embed Code -->

Actually found it in several places, yeah. Page templates, checkout template, theme.