Hi! I created a pop-up form in Hubspot that was connected to Shopify. I already embedded the tracking code but it’s not showing up. The tracking code has been embedded in Shopify before since I have a live chat that I also created in Hubspot and that is showing perfectly fine in our Shopify website.
This is the website:
Thank you for your help!
Hey @JDePaz,
The tracking code is installed correctly from what I can see. If it weren’t we wouldn’t be able to use the live chat as you rightfully pointed out! Can I ask you to check the targeting rules for your form. Perhaps there is something at fault there?
For the targeting rules, the live chat is targeted to all pages, the pop-up form is targeted to getpoplin.com, so to the home page only.
The only other thing I can think of is that the pop up form is set to display in the same location as the chat widget i.e bottom right hand corner. More info here.
I know the tracking code for the live chat and the form is the same, so how can I make the live chat just appear on the rest of the pages except the homepage?
Another edit: Woops, just noticed I completely posted the exact same thing as @coldrickjack 
. The perils of posting from your phone.
I had this exact same thing happen with a client not too long ago. Pretty sure disabling the chat widget on the page did the trick.
Barry Grennan
Live chat is now just showing on the other pages except the homepage. However, the newsletter pop-up is not showing on the website when I use my laptop. I tried accessing the website on my phone and the newsletter pop-up appeared!
Live chat is now just showing on the other pages except the homepage. However, the newsletter pop-up is not showing on the website when I use my laptop. I tried accessing the website on my phone and the newsletter pop-up appeared! How can I fix this?
