Shift+Click multi-select functionality

HubSpot Ideas

Status: Idea Submitted

1

Dear HubSpot Team,

I’d like to request the addition of Shift+Click multi-select functionality in the Help Desk ticket view. This is a standard interaction in many interfaces and would significantly improve workflow efficiency when managing large volumes of tickets.

Currently, selecting tickets individually can be time-consuming and error-prone, especially when handling bulk actions like assignment, deletion, or status updates. Enabling Shift+Click selection would provide a faster, more intuitive experience for users who regularly manage support communications.

Thank you for considering this enhancement to help streamline support operations.

2

This would be a very helpful feature!!!

3

I have actually built a simple Chrome Extension that solves this problem. Not native, but does the job. It’s open source and free to use. You can find it on my Github Here

Hope that helps :slightly_smiling_face:

4

@support please make this a function! Shift click selecting is defenitly possible.

5

There is an earlier HubSpot “Idea” posted about this from 2023 – Selecting multiple contacts/companies/tasks with shift+click – be sure to upvote that one.