Is it possible to set the subscription type status as “Not Specified” through workflow?
Based on some criteria I want to set them from “Subscribed” to “Not Specified”.
Hello @Haro, thank you for posting in our Community! I suggested creating a subscription workflow. In other words, a workflow that will enroll the contacts that have the _____ subscription equal to any of Checked. ( More information on this knowledge base is here)
Kindly,
Pam
Hi @Haro,
Unfortunately not, no. You can only opt them in or opt them out via workflow, but you can’t clear the status to neutral.
Best regards!
The contact submitted a form with GDPR consent ticked, why the subscrtipion is still “not specified”