Set availability status for live chat

Developer Support APIs & Integrations
1

Hello,

I need one API for set availability status for live chat.

If any one have suggestions please help me.

2

Hello @MeetGajera

You can use the Conversations API to set your team’s availability status to online or offline, or to set individual team members’ availability status.

Here’s an example of how to set your team’s availability status to online

POST https://api.hubapi.com/conversations/v1/settings

{
 "availabilityStatus": "ONLINE"
}

To set an individual team member’s availability status, you will need to include the team member’s ID in the API request. Here’s an example

PUT https://api.hubapi.com/conversations/v1/agents/:agentId

{
 "availabilityStatus": "ONLINE"
}

Replace :agentId with the ID of the team member you want to set the availability status for. Note that you will need to authenticate your API request with an OAuth token or API key.

3

Hi @himanshurauthan
It’s API is not working so if you have other suggetion please share with me.

4

Hi @himanshurauthan! The linked API does not exist. Any update on that yet?