Sending Emails with Order Based properties

Marketing & Content Hub Email Marketing Tool
1

I tried making a rich text module with a custom property that worked through a custom property called ‘sales_rep’ and ‘sales_rep_email’ in the email as text, and they didn’t show up either. Is it possible to use order properties in emails, or am I missing something?

The HTML text was written like this:

<p>

{{ order.sales_rep }}

{{ order.sales_rep_email}}

<p>

2

Hi @AWills_123 -
I believe “Order” object is unavailable as a personalization token in HubSpot marketing emails. Please check this knowledgebase article for supported object/property.If you want to achieve this, I recommend creating a custom contact property and setting up workflows to populate its values based on the ‘order’ value. Additionally, use the new contact personalization token in your emails.
Hope it helps. Thanks.

3

Thank you, I just have one other question, how would I set up this workflow to use the ‘order’ value?