For companies that use shared mailboxes and want to log these emails to HubSpot they receive an error message on the extension that this is a different email to the HubSpot account. The workarounds are to use forwarding addresses that provide an unnecessary layer of friction in adding contacts. It feels like the sales extension tool was made as an afterthought and whilst it is and could be very useful, the business case for it on a shared mailbox wasn’t considered.