Logging/Tracking External Emails Sent/Received/Opened/Replied not working

Smart CRM & Sales Hub Gmail Sales Extension
1

Tried sending test emails to Patrick from support, after having connected the gmail sales extension, and enabling tracking/logging.
He receives my emails on inbox, but they dont get translated into Hubspot.
A contact for Patrick gets created in Hubspot, but there is no email history.

I’m using an email automation software to send emails (that sends emails through my Gmail Gsuite accounts) that I have also connected in Hubspot (8 email accounts in total).
I want to be able to have the email activity insights on Hubspot through the Connected Inbox integration. For some unknown reason it’s not working at all. It’s just creating contacts that I don’t have already registered on Hubspot.

2

Hi @KatherineLee

You mention “Connected Inbox integration”, can you clarify which of the two options you mean.

HubSpot offers the following:

  1. The HubSpot Conversations Inbox - a tool to connect shared inboxes such as support@ or sales@, connecting this will log all incoming emails and the intention is for this to be used from within HubSpot
  2. Connect your personal email - an option to connect individual emails at user level, which will in turn allow you to use the Gmail extension.

It sounds to me like you have chosen option 1, this option does’t work with or support the GMail extension.

Frank