It would be super helpful to be able to reset passwords for clients for their customer portal. Oftentimes, their password reset emails get lost in translation and it’s a much easier customer experience for us to reset them for the client. Thanks!
I fully agree that this is a good idea. Not necesarily that you can reset the password for the customer, but that you can enforce that they reset their password for compliance reasons. Passwords will need to be rotated after a while is best practices.
Yes please!!
This would be highly useful. Many of our customers are part of large companies and they often aren’t able to receive the reset emails. It’s affecting customer relationships when they are unable to monitor their tickets or get into permission-based articles.
It would be very important for HubSpot Super’s Admins to be able to carry out this update in some way, as sometimes the clients’ email server ends up blocking the password reset email sent by HubSpot, in these cases we need to have a way to help our customers access the portal.
This is an absolute must. Please!
YES PLEASE…
I have no idea why this is not a thing yet. I have one again today, where he’s not getting his reset email when he clicks “reset password”, and I don’t know how even to help him, since I can’t reset it for him. 
I experience it every few weeks. We have parts of our Knowledgebase that is password protected so this causes a lot of issues for certain members.