I’m trying to change the assigned password given to me when I registered. When I try to change my password, it’s asking for my current password. I never picked out a password, so I don’t know it to reset a new one. What can I do?
Hey @PImmanivong reset my password should just ask you for your email, what is it you’re seeing on the screen exactly when you try to reset your password?
@PImmanivong did you review the article I shared at all? After logging out, when logging in, you follow the “forgot your password” options that don’t require you to enter your current password.
Hi @PImmanivong,
Have you considered logging out, then, upon log in, going through the “forgot your password” steps?
Do you have an admin that can assist you?
Instructions here: Reset user passwords
Best regards
Karsten. Thank you for responding to my inquiry. Unfortunately I do not have an assist to help. I want to try out the CRM before fully committing to a plan. I tried logging out and back in but I don’t know the password that was assigned to me. I tried all of the password that I use on all my accounts to no avail.