Some users in our organization cannot view the data on some reports on the Dashboard. May I know what seems to be the problem and the possible solution?
I as the Super Admin can view everything just fine.
User
Super Admin
Hi @BSTC
Thank you for reaching out!
I’m wondering if maybe they changed the filters for the timeframe? In “Filter Dashboard”?
If not, this could be a permission issue, look at this documentation, it should help giving the users permissions to dashboards and reports.
Hope that helps.
Have a lovely day,
Tiphaine.
Hi @TitiCuisset Thanks for the input. Unfortunately, I have already checked the settings multiple times and I don’t see any problem with it. I’m just wondering as to why only few users are affected and others access the dashboard just fine.
Hi @BSTC
Thank you for your reply. You mean the settings for the filters or the permissions? Or both?
If this is both, can you send me in this thread a screenshot of the dashboards/reports permissions of an exemple user who cannot see the dashboards, and via DM the email address of this user?
Thank you
Best
Tiphaine
The filters look like its working as intended. It just looks like the data on the free user is missing. The data that is missing on the free user is: revenue goal, pipeline size and sold amount.
i dont know if it has someting to do with permisions, but from what i can read online it shouldent be an issue.
The grafs are shown it donst look like the blank report as shown above.
Hi @MarcusHarte,
I hope that you are well!
So it seems that one user of the account cannot see some data on a report, is that correct please?
I’d like to share these articles that might help you:
- Report on revenue
- Create sales goals
- HubSpot user permissions guide: Reports
I also wanted to invite a couple of subject matter experts to this conversation @johnelmer, @GRajput and @OPerek-Clark do you know what could be causing this behavior, to help @MarcusHarte, please?
Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 
If you are still running into this issue, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription, and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.
Thanks and have a nice day!
Best,
Bérangère
Was the cause of the problem found?
Hi @MarcusHarte,
Thank you for reaching out to the Community!
What is exactly happening for you regarding reports, please?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
I’d like to share this article “Frequency of HubSpot analytics updates” that might be of interest to you.
I also wanted to invite a couple of subject matter experts to this conversation @Dan1, @NicoleSengers and @ChristinaKay do you have any suggestions to help @MarcusHarte, please?
Also, if anybody else has anything to add and/or share, please feel free to join in the conversation
Thank you and have a great day!
Best,
Bérangère
Hi @BSTC
This might be due to the permission access to report and dashboard.
you can refer to the screenshot attached below.
Hope this will helps you out. Please mark it as Solution Accepted & Upvote to help other Community member.
Thanks!