We’re working with a client who reports on the timeframe in which Tickets are resolved; They use a pie chart which buckets Tickets using a custom dropdown property called Time to Resolve (“Within 48hrs”, “Within 5 Days”, etc.).
Time to Resolve is populated using a workflow, for which HubSpot’s existing Time to Close property is the basis.
It’s been a while since I’ve needed to build a HubSpot report, but I have to imagine there’s a way to do this using HubSpot’s reporting functionality and Time to Close, rather than requiring both a workflow and a custom property?
