Remove Search Function or Display Article Only

Service Hub Knowledge Base Tool
1

I want to serve up an article to our customers when they try to perform a critical and complex process in our software. The reason I want it to be an article is I want to see how the article performs…is it clicked on?, do they stay on the article long enough?, etc.

Our KB is not yet built out, so I want this article to be an end point where they cannot attempt to navigate or search the KB, since they really won’t find much of anything else. I can’t make the HubSpot KB search bar go away…how do I hide it? Or is using the KB even the best direction here?

Thanks! Appreciate any help.

Jay

2

Hi @JEggert1! Welcome to the Community-- happy to have you here :blush:

I want to invite some subject matter experts to see if they have any suggestions.

Hey @LouiseHare, @TomM2, @FarioConsulting do you have any thoughts on how to remove the KB search or another workaround for this scenario? Thanks!

3

Hey @JEggert1 to my knowledge you can’t hide search on the KB, it’s quite limited style wise too so you can’t add custom css to hide this.

You could use landing pages or website pages though if it’s just for a few pages, these would give you full control over your header modules!