Registration form does not work (Empty window)

Marketing & Content Hub Lead Capture Tools
1

Hello,

I was trying out the registration form, I create one and once I published it, the link open an empty windows.

I’ve checked the console in chrome and it is throwing JS errors.

Uncaught TypeError: Cannot read property ‘fieldType’ of undefined
at t.getDefaultValue (js.hsforms.net/forms/v2.js:11)
at t.renderField (js.hsforms.net/forms/v2.js:11)
at t.render (js.hsforms.net/forms/v2.js:11)
at u._renderValidatedComponentWithoutOwnerOrContext (js.hsforms.net/forms/v2.js:2)
at u._renderValidatedComponent (js.hsforms.net/forms/v2.js:2)
at u.mountComponent (js.hsforms.net/forms/v2.js:2)
at Object.mountComponent (js.hsforms.net/forms/v2.js:3)
at a.mountChildren (js.hsforms.net/forms/v2.js:3)
at a._createContentMarkup (js.hsforms.net/forms/v2.js:2)
at a.mountComponent (js.hsforms.net/forms/v2.js:2)
js.hs-analytics.net/analytics/1566497100000/6197831.js:1 Failed to load resource: the server responded with a status of 403 (Forbidden)

Any idea? It is a standard form, no code or anything just the stantard registration form.

2

Here’s what we see in the US as of 20190822 1825 EST

- see image

mfjlabs-screenshot--20190822-182356.png
mfjlabs-screenshot--20190822-182356.png1360×1102 98.8 KB

3

Hi MRFrank

I’ve created the ticket after contacting the Hubspot helpdesk by chat and seeing it was wailing for both of us, we’ve tried in differents devices and browers.

Trying this morning I can see it is working now, which seems weird… but really good news, maybe a process was creating the form in the background took longer? a microservice down that avoided the creation of this form until it was up and running again? Just suggesting.

Again many thanks for your time, it is working now :slightly_smiling_face:

4

Hi @Kootape

I tried the link and filled the form out. It worked for me.
Maybe you should try deleting all your cookies and then load the form again.

Or try the link in an incognito chrome window.
-AM

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5

Hi AM8!

Look it is working now, see my answer to MrFrank above!

Many thanks for yout help and time taken!