Please tell me the section of the documentation where it says how to create an application that can receive requests and, based on the responses, create tickets in the CRM
Is it possible to implement this in private applications?
This can be achieved using HubSpot’s Tickets API, which allows you to create tickets programmatically, and the Associations API, which links tickets to other CRM objects like contacts or companies. You can implement this functionality in private applications, which use personal access tokens for secure API access and provide flexibility for custom integrations. Additionally, you can leverage HubSpot’s webhook functionality in private apps to handle event-driven updates if needed.
Here are some helpfull resources you can look into
@DMatjusevs - an alternative to direct API creation of tickets is to use the form submit API at Accounts Dashboard | HubSpot
The advantage is that you do not need to expose HubSpot internal values for things like pipeline and status to the external application.
Good luck!
Steve