Received emails

CRM & Sales Outlook Sales Extension
1

Hi, if I receive an email in outlook from a contact in hubspot it does not appear in hubspot until I reply, can settings be changed so it appears in hubspot wether i reply or not?

2

Hello @sorme,

This is not possible in HubSpot, unfortunately.

Emails sent to you will only be tracked in HubSpot when:

  • the email is a reply to an email sent using a connected inbox
  • the original email was sent through the CRM or the email client of your connected inbox
  • the sender of the reply is an existing contact in HubSpot

There are a few more criteria which you can find here: Understand reply-only email logging rules

You can always log emails manually following these steps: Log email in your CRM with the BCC or forwarding address

Hope this helps!