Connected Inbox Automation Hubspot AI

I think this is a great feature!
But as I understand it, this applies to all incoming and outgoing emails.
So if you receive random emails from colleagues or even personal ones, does that mean HubSpot will automatically capture all details and create a new contact record?

If that’s the case, wouldn’t this risk polluting the CRM with unrelated emails, like marketing newsletters or non-relevant contacts?

Curious to hear your thoughts/best practices on this, thanks !

Hi @JBleys,

This feature refers to emails that you track/log to HubSpot, since it’s based on your personal connected email address. Records will be created and updated (and HubSpot will attempt to add additional information based on AI) if you choose to track/log an email – nothing will happen if you don’t. HubSpot is not crawling or indexing your entire inbox or all of your incoming and outgoing communications.

Best regards!