ReCaptcha not displayed as expected

Service Hub Tickets & Conversations
1

Hi,

I am facing one issue I have created the contact form and added the captcha to it.

In the backend, it shows the captcha checkboxes and all.

ssingh771_1-1706085792308.png
ssingh771_1-1706085792308.png1734×756 202 KB

But in the front end, it shows only this, I cannot able to submit the form.

ssingh771_0-1706085768722.png
ssingh771_0-1706085768722.png1734×756 43.8 KB

Please help as I need to fix this ASAP.

2

Hey @ssingh771 the checkboxes shown in your form builder are the GDPR/Subscription checkboxes, not the captcha ones. The captcha is an invisible recaptcha so does not generally require a checkbox unless it needs to challenge the visitor.

It looks like your checkboxes are not being displayed however, have you published the latest version of the form? If so, there’s some customisation on the page hiding these checkboxes. Could you provide a link to your page so I can look into this?

3

this is the link of the page

4

this is link of my page.

5

Hey @ssingh771 looks like there’s custom styling in your child.css stylesheet setting the legal consent checkboxes to not display:

TomM2_0-1706108233823.png
TomM2_0-1706108233823.png3810×1136 415 KB

6

Hi Tom,

I tried the solution .

ssingh771_0-1706109217797.png
ssingh771_0-1706109217797.png1752×884 277 KB

Text is visible but checkboxes are still not shown. Please check if you can assist me further.

Thank you