Read-only access to Jira

Developer Support APIs & Integrations
1

We’d like the ability to reference Jira issues on a ticket in HubSpot. It appears that Jira HubSpot Integration | Connect Them Today does this.

The description of the integration suggests that a Jira issue can be created directly from a HubSpot ticket.

Is it possible to disable the ability to create a Jira issue from a HubSpot ticket so that access to Jira issues is read-only?

2

Hi @lqkahler

I think it is very unlikely that you will be able to modify the functionality of the marketplace integration to remove the create ticket function.

Probably the most practical way to achieve your desired solution is to create your own custom CRM card extension to display the relevant Jira Tickets inside HubSpot.

You would need to decide how Jira tickets are associated with HubSpot ones - a manual find an associate process as per the current integration, or automated based on some other piece of data present in both systems - and build this into your custom solution.

Hope this helps.