hello,
When one of customers contacts customer service, we send them a feedback survey.
We have a workflow set up that triggers when somebody gives a certain answer on that feedback survey.
We want people to be able to re-enroll in the workflow should the contact customer service again down the road. Is there a way to do this without clearing any of their feedback survey properties?
Hi @bren_henn,
Happy to help here!
The details would depend on your setup, but generally, HubSpot works slightly differently. Feedback submissions are captured separately (they also get their own ID), so if a contact is sent a survey twice, two submissions would be generated and could also be reported on as two submissions. By submitting a second time, the first submission is not overwritten.
If you want me to elaborate, please share a screenshot of your workflow.
Best regards!