Re-enable a user's email address

Smart CRM & Sales Hub Account & Settings
1

Hello,

I would like to reactivate a user in my account, but when I click “reactivate” he doesn’t receive any emails. He’s checked his spam folder and added noreply@hubspot.com to his email contacts, still nothing.
It might be because his email was added to HubSpot years ago and since then the email address was deleted for years so HubSpot has disabled the email.
Can you please re-enable the email so he can use it again? Thank you!!

2

Hi @Anthony14,

There’s a dedicated thread with step by step instructions here: https://community.hubspot.com/t5/Account-Settings/New-user-not-receiving-welcome-email-PLEASE-READ-B…

The steps include help by the community managers if none of the previous troubleshooting has worked.

If you’re on a paid subscription, I’d recommend reaching out to HubSpot support in-app directly.

Best regards!