Hello,
I am having the same issue. I am the Super Admin for our HubSpot instance. I reordered the IP city, state, country to group together a while ago and still new and existing
Hi @MBrownlee
Thank you for reaching out.
As the thread you posted in was old, I moved your post as a net new thread.
The properties in the about section can be changed in two different ways:
- via a Super Admin by default using these steps
- via each user for their own view using these steps
I’m wondering if the second didn’t happen here. Because if you previously modified the properties displaying on the About card of a record (for your own user), any new default properties added by a Super Admin will be added to the bottom of the card.
Hope that helps.
If you still think there is an issue, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific examples here.
Thank you!
Best
Tiphaine
a million thanks for this post, I thought I was going insane lol Restoring defaut settings in the Account view worked!
