Hi, I am also not receiving any texts to my phone for 2 factor authentication. I agree with the guy above that it is just horrible! My manager and I spent hours trying to figure this out today with other work arounds, and I still cannot log in.
Please show me how we can make sure my cell phone is linked with hubspot so I can receive text messages.
Thank you,
Kim
Hi @KWilson3,
Thank you for posting in the Community!
I created a new post since the thread was from last year.
I am sorry to hear that you have an issue logging in. I totally understand this can be frustrating.
- Is the phone number that you are using for HubSpot correct?
- Is your device able to receive a text message? (aka turned on, not in airplane mode, and not roaming)
- Have you restarted your phone and prompted a new code?
I also share these resources that can help you:
- Two-factor authentication | Frequently Asked Questions
- Reset your two-factor authentication
If after checking these articles you still cannot log in, can you please fill out the form at the bottom of this page.
Thanks,
Bérangère