I need help resolving this error:
{"callbackId":"ap-43838246-1010927603059-4-0","outputFields":{"hs_execution_state":"FAIL_CONTINUE","Error":"PortalId : 43838246 | CrmObjectId : 134272074 | No LINE_ITEM associated with QUOTE"}}
I have checked that the SKU in the HubSpot quote exists and is the same in both QBO and HubSpot. The quotes have stopped being created in QBO and are showing this error.
Hi @KMHelm,
Thank you for reaching out to the Community!
I’d like to ask clarifying questions, please:
1. How are you getting this error? Using a HubSpot workflow? Or via an API request?
2. What are you trying to achieve ultimately?
3. You are using this QuickBooks online integration, right?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
I’d like to ask some of our Top Experts and Community Members to join this conversation: Hi @himanshurauthan, @LouiseHare, @benlucier and @Aakar do you have suggestions to help @KMHelm, please?
Thank you very much and have a fantastic day!
Best,
Bérangère
1. How are you getting this error? Using a HubSpot workflow? Or via an API request?
I’m using a workflow and it has previously worked fine.
2. What are you trying to achieve ultimately?
I am trying to have HubSpot quotes populated in QBO.
3. You are using this QuickBooks online integration, right?
Yes.
Hi @KMHelm, I hope that you are well!
Thanks for the additional information/screenshots and sorry about the delay in the response.
I checked for you and regarding the error message in the workflow, a two way sync will update the properties on both ends.
It is recommended to have product sync turned on in your QuickBooks as it is indicated in this article “Use QuickBooks actions in HubSpot workflows”.
In the integration settings, is that the case for you @KMHelm?
I’d like to invite a couple of subject matter experts and Community Members to this conversation: Hi @bendonahower, @AHernandez08, @MHuang06, @Jonas_De_Mets, @johnelmer and @DanMYD do you have other suggestions to help @KMHelm, please?
Also, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.
Thank you and have a great day!
Best,
Bérangère
At the end of the error you will notice is says “No LINE_ITEM associated with QUOTE”
Depending upon your process, I would suggest the following.
1. Update the enrollment criteria for the workflow so that the quotes entering the WF have a line item. I can’t tell from the screenshot whether you already have that. If you do have that, it strikes me as a bug.
2. You might also want to make some adjustments are made upstream to ensure that there are line items added.
