I’ve recently used the following API endpoint: https://api.hubapi.com/crm/v3/objects/tickets/{ticket_id}?limit=10&archived=false
From the response, I am able to retrieve fields like ticket_pipeline, priority, and category. However, I’m keen on extracting other details related to the same ticket ID.
I want ticket status also for same ticket ID for which i used api:
https://api.hubapi.com/crm/v3/objects/tickets/{ticket_id}?properties=ticket_status&limit=10&archived=false
But this doesnt return response with ticket_status
@Ayush_47
Hi.
How about try `hs_pipeline_stage` instead of `ticket_status`?
In API, please use property’s internal name.
Thanks.
@skimura Yeah but it returns response as numbers (1,2,3,4)
How to get status as (Campaign Planning , In delivery, Invoiced ..)
@Ayush_47
`ticket status`'s field type is `dropdown select`.
So, response value is `ticket status`'s internal value.
If you need status label, converted to manually,
or get status list from property api.
statsus list’s response example:
(convert value to label)
{
"options": [
{
"label": {STATUS_LABEL},
"value": {INTERNAL_VALUE},
...,
},
...,
],
...,
}
Thanks.
