API for fetching Tickets Statuses names

Developer Support APIs & Integrations
1

Hello there :waving_hand:
When using API for Tickets objects, we’re suppose to use the

hs_pipeline_stage

field which is a numeric value (0, 1, 2, …).

I struggled to find an API endpoint that would return me a mapping between those numeric values with a names of stages (like: “New”, “Closed”, etc).

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Am I missing something when browsing the docs, or the API doesn’t actually exists?
When I call for Properties API for tickets I’m getting the field back, but the options list is empty.
Is this supposed to work like that?

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Thanks in advance for your help

2

Hey, @dmydlarz :waving_hand: Thanks for your question.

Have you tried out the Pipelines API? It works for Deals and Tickets to return the specific values for individual pipelines.

Additionally, I agree that the way the Ticket endpoints handle pipeline responses is confusing.

Best,

Jaycee

3

That’s what I’ve been looking for. Thank you Jaycee :slightly_smiling_face: